Returns & Exchanges
At Scentix, every fragrance is recreated from zero and presented in packaging made exclusively for us. Because of the care and craftsmanship behind each piece, we do not accept returns or exchanges for change of mind.
When We Do Accept a Return or Exchange We stand behind the quality of what we send you. If your order arrives with any of the following issues, we will make it right at no cost to you:
- The item was damaged during preparation or delivery
- You received the wrong product or fragrance
- The packaging arrived defective due to an error on our part
How It Works
- Contact our support team within maximum of 3 days of receiving your order.
- Share your order number and a photo of the issue.
- Once confirmed, we'll arrange the return and cover all shipping costs on our end.
- You'll receive a replacement or correction at no additional charge.
Please Note Because our fragrances are custom-recreated and our packaging is produced specifically for each order, we're unable to offer returns or exchanges outside of the cases above. We appreciate your understanding, and our team is always here to help if something isn't right.
